About
✽ At the moment, I'm thinking a lot about scaling systems and teams. I get excited about complex, regulated industries where there's a pressing need for better, simpler, and more human experiences—where entering the market as an impactful new player can result in not only business impact for a single company, but influence user-focused innovation across an entire industry.
The common thread in everything I do is a love for people and meaningful connection. ☺︎
Valon
2020 – Current, NYC
In 2020, I joined the company pre-series A as the founding designer. Since then, we’ve grown a lot: 20+ product team, 300+ total employees, 250k mortgages actively serviced, series B funding.
I lead product design for two teams that power Valon's core servicing functions. Both areas involve supporting complex flows across the front office, back office, and homeowner experiences:
• Escrow: Manage property insurance, taxes, and mortgage insurance on all escrowed loans, to protect the interests of homeowners and mortgage investors alike.
• Payments: Process 250k payments each month across 5 payment methods so that homeowners can make payments flexibly based on their preferences. Enable back office to perform payment operations like refunds, reallocations, and recasts efficiently and compliantly.
Additionally, I lead the design system, which powers all of Valon's digital and physical user experiences. With a cross-functional working group, together we've built:
• Libraries for web components, notifications (mail & email), and illustrations
• Documentation of components and patterns
• Brand, writing, and tone guidelines
• A culture of open contributions to the design system, company-wide
I enjoy collaborating with cross-functional leaders in product, engineering, data, compliance, and operations to make sure we're aligned from strategy to execution. As a design manager, I support career growth by providing actionable feedback and opportunities to learn & lead. I work closely with our Head of Design to shape our team's strategy, culture, and processes.
Mark43
2018 - 2020, NYC
At Mark43, I had the privilege of designing tools for first responders.
Owned end-to-end design of features and modules across the Records Management System (including Reports, Cases, Evidence, Mobile, and Administrator tools)
Planned, conducted, and synthesized user research
Helped shape product strategy in collaboration with cross-functional partners
Worked with 3 engineering teams and 4 product managers distributed across NYC and Toronto
Blog post: Designing for First Responders: Keyboard Usability & Outdated In-Vehicle Computers
